1. Overview
EV Freedom respects your privacy. This policy explains what personal information we collect through our website, membership platform, and charger-activation services, how we use it, and the choices you have.
2. Information we collect
You give us
- Account information — name, email address, phone number, and password.
- Vehicle information — make, model, year, and (optionally) license plate to help us match sessions to your car.
- Payment information — billing address and card details, collected and processed by our PCI-compliant payment processor (Stripe). EV Freedom does not store your full card number.
- Support communications — messages, calls, and information you share with us for support, disputes, or feedback.
- Newsletter signups — email address if you opt in to updates and deals.
We collect automatically
- Charging activity — station, network, session duration, and energy delivered when we activate a charger for you.
- Device & log data — browser type, IP address, pages viewed, referring URL, and timestamps.
- Cookies — see our Cookie Policy.
3. How we use your information
- Provide and operate the Service, including activating chargers and reconciling sessions.
- Process payments, invoices, and refunds where applicable.
- Send transactional messages (receipts, session confirmations, account alerts).
- Send marketing emails and promotions if you opted in — you can unsubscribe anytime.
- Prevent fraud, chargeback abuse, and unauthorized account access.
- Improve our website, pricing, and coverage based on aggregate usage.
- Comply with legal obligations.
4. How we share information
We do not sell your personal information. We share it only with:
- Charging networks (EVgo, ChargePoint, Flo, Electrify America, Blink, Tesla and similar) as needed to activate a session on your behalf.
- Payment processor (Stripe) to complete transactions and prevent fraud.
- Infrastructure providers that host our website, database, and email delivery.
- Law enforcement or regulators when we are legally required, or to protect the rights and safety of EV Freedom, our members, or the public.
- Successors in the event of a merger, acquisition, or sale of assets, subject to this policy.
5. Data retention
We keep account and billing records for as long as your account is active and for a reasonable period afterward to satisfy tax, accounting, and legal requirements. You can request deletion at any time (see "Your rights" below).
6. Security
We use industry-standard safeguards, including HTTPS/TLS in transit, encryption at rest for stored records, role-based access controls, and audit logging. Card data is handled exclusively by our PCI-compliant payment processor. No system is 100% secure, but we work hard to keep your information safe.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal information; to opt out of marketing emails; and, in California, to opt out of the "sale" or "sharing" of personal information (we do not sell). To exercise any of these rights, email privacy@evfreedom.energy. We may need to verify your identity before acting on a request.
8. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13.
9. International users
EV Freedom operates in the United States. If you access the Service from outside the U.S., you understand that your information will be processed in the U.S. under U.S. law.
10. Changes to this policy
If we make a material change, we will update the "Effective" date above and, where appropriate, notify you by email or in-app notice.
11. Contact
Questions? Email privacy@evfreedom.energy or write to EV Freedom, Los Angeles, CA.