1. All sales are final
EV Freedom operates a strict no-refund policy. All membership purchases — 1-day passes, 3-day passes, weekly recurring memberships, concierge valet plans, one-time session passes, charging packages, add-ons, and project deposits — are non-refundable once the payment is authorized. This includes:
- Unused portions of a pass or recurring membership after cancellation.
- Charging sessions you did not use, forgot to use, or chose not to use.
- Situations where a third-party charging station was offline, occupied, slow, or otherwise unavailable at the moment you tried to use it. We do not own or operate these stations (see our Terms of Service).
- Changes in your vehicle, address, driving needs, or personal circumstances.
- Buyer's remorse.
By completing checkout you acknowledge and agree to this policy.
1a. Wallet balances & credits
- Funds you deposited stay on your account as a usable balance and do not expire while your account is in good standing. They are not redeemable for cash and, once spent on a membership, package, or service, they are final.
- Bonus, promotional, referral, and gifted credits have no cash value, are never refundable or transferable back, and may expire or be revoked if we detect abuse, duplicate accounts, or a reversed payment.
- If your account is closed with a remaining deposited balance, contact billing@evfreedom.energy — we will review the remaining deposited (non-bonus) portion where required by applicable law.
- If EV Freedom ever discontinues the Service, we will give at least 30 days' advance notice by email, stop recurring billing immediately, and keep your existing balance usable as service credit during that period and through any term you have already paid for. Balances are settled as service credit, not cash, except where applicable law requires otherwise — see Who We Are.
1b. Home charger quotes, deposits & installation
Quotes and estimates are free and carry no obligation. Once you accept a quote and pay a deposit, that deposit is used to reserve materials and scheduling and is non-refundable if you cancel after work is scheduled or equipment is ordered. If the on-site assessment changes the scope, we will issue a revised quote before proceeding and you may cancel at that point with your deposit applied to the revised project or, at our discretion, released. Workmanship and equipment warranties are provided by the installing contractor and manufacturer.
2. Cancelling future charges
You can cancel a recurring plan at any time from your account or by contacting support. Cancellation stops future billing:
- Monthly plans — access continues through the end of the current paid month, then stops. No partial refund for the remainder of that month.
- Annual plans — access continues through the end of the paid year, then stops. Annual plans are not pro-rated.
3. Narrow exceptions
We will consider a refund only in these limited situations, at our discretion:
- Duplicate charge — you were billed twice for the same period due to a payment-processing error.
- Unauthorized transaction — a confirmed case of card fraud on our platform (not a chargeback for a valid purchase).
- Legal requirement — where applicable state or federal consumer-protection law requires a refund.
- Service never delivered — you paid for a scheduled service that EV Freedom cancelled and could not reschedule.
To request review under one of these exceptions, email billing@evfreedom.energy within 14 days of the charge with your account email and the transaction ID.
4. Chargebacks
Filing a chargeback for a valid EV Freedom purchase is a violation of our Terms. Accounts that initiate fraudulent chargebacks will be suspended, and the amount owed may be sent to collections. If you have a billing question, please contact us first — we resolve almost every issue directly.
5. Promotions & discounts
Promotional pricing, coupon codes, and referral credits are non-transferable and have no cash value. Once redeemed, they cannot be refunded, reversed, or reissued.
6. Contact
Billing questions? Email billing@evfreedom.energy or message us in your member portal. We aim to respond within one business day. Wondering who receives your payment? See Who We Are.