1. All sales are final
EV Freedom operates a strict no-refund policy. All membership purchases — monthly, annual, one-time session passes, add-ons, and concierge fees — are non-refundable once the payment is authorized. This includes:
- Unused portions of a monthly or annual plan after cancellation.
- Charging sessions you did not use, forgot to use, or chose not to use.
- Situations where a third-party charging station was offline, occupied, slow, or otherwise unavailable at the moment you tried to use it. We do not own or operate these stations (see our Terms of Service).
- Changes in your vehicle, address, driving needs, or personal circumstances.
- Buyer's remorse.
By completing checkout you acknowledge and agree to this policy.
2. Cancelling future charges
You can cancel a recurring plan at any time from your account or by contacting support. Cancellation stops future billing:
- Monthly plans — access continues through the end of the current paid month, then stops. No partial refund for the remainder of that month.
- Annual plans — access continues through the end of the paid year, then stops. Annual plans are not pro-rated.
3. Narrow exceptions
We will consider a refund only in these limited situations, at our discretion:
- Duplicate charge — you were billed twice for the same period due to a payment-processing error.
- Unauthorized transaction — a confirmed case of card fraud on our platform (not a chargeback for a valid purchase).
- Legal requirement — where applicable state or federal consumer-protection law requires a refund.
To request review under one of these exceptions, email billing@evfreedom.energy within 14 days of the charge with your account email and the transaction ID.
4. Chargebacks
Filing a chargeback for a valid EV Freedom purchase is a violation of our Terms. Accounts that initiate fraudulent chargebacks will be suspended, and the amount owed may be sent to collections. If you have a billing question, please contact us first — we resolve almost every issue directly.
5. Promotions & discounts
Promotional pricing, coupon codes, and referral credits are non-transferable and have no cash value. Once redeemed, they cannot be refunded, reversed, or reissued.
6. Contact
Billing questions? Email billing@evfreedom.energy or call (213) 875-4672. We aim to respond within one business day.